ServiceNow Release

About Us

CVS Health is committed to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, making health care more personal, convenient and affordable.

Job Summary

This role leads the management of ServiceNow release management and dev ops initiatives. The individual will lead the roadmap, governance, communication, design, execution, and maintenance of these initiatives, liaising with technology teams, process owners and counterparts to inform and partner on our enterprise strategy.

Key Responsibilities

• Lead the technical governance, delivery, communication, maintenance, and prioritization of enhancements and other responsibilities for ServiceNow release management & dev ops.
• Partner with technology, process, and business stakeholders to define, analyze, and document requirements for ServiceNow release management.
• Develop, implement, and maintain a governance strategy to achieve consistent and efficient release processes for stakeholders.
• Collaborate with architects and stakeholders to understand their needs and translate them into ServiceNow configurations.
• Work directly with the ServiceNow development team to select the most effective solution for defined requirements.
• Design and configure ServiceNow release management modules to collect, analyze, and visualize data to drive data-based decision-making.
• Define key performance indicators (KPIs) and metrics based on business requirements and configure ServiceNow.
• Collaborate with cross-functional teams to gather information from different modules and sources to provide comprehensive insights.
• Conduct analysis to identify trends, patterns, and areas for improvement.
• Provide recommendations for process optimization and performance improvement based on analysis findings.
• Stay updated with the latest ServiceNow features and enhancements related to performance analytics, recommending and implementing improvements to optimize performance measurement and reporting.
• Lead a group of developers to support the sustainment of the product along with managing releases and regular business requests utilizing SAFe Agile Methodology.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
• 7+ years of managing ServiceNow release management and configuration of ServiceNow platform.
• 5+ years of release engineer type roles which involves hands-on experience on ServiceNow release management and dev ops.
• Strong knowledge of release management concepts, methodologies, and best practices.
• Strong problem-solving and analytical skills, with the ability to translate complex business requirements into meaningful performance metrics.
• Customer-obsessed, with experience influencing and consulting while solving business processes and/or technical problems.
• Program/Project Management or Scrum Master experience with strong skillset in communications, tracking, reporting, risk management, and negotiation skills.
• Strong problem management skills and ITIL awareness, ability to deliver complex business requirements technically.
• Infrastructure configuration experience across on-premises datacenters, cloud, network, and IT security tools.
• Experience leading, engaging, and coaching new developers.
• Proven ability to work in a fast-paced and dynamic delivery environment with versatility to manage multiple projects, priorities, and urgent issues successfully and simultaneously.

PREFERRED QUALIFICATIONS

• Experience with ServiceNow modules such as ITSM, HRSD, ITAM (HAM & SAM), ITOM, and vCMDB.
• Experience with Dev Ops or other related tools and technologies.

Why Join Us?

CVS Health offers a range of benefits, including medical, dental, and vision insurance, 401(k) retirement savings plan, Employee Stock Purchase Plan, term life insurance, short-term and long-term disability benefits, well-being programs, education assistance, free development courses, CVS store discount, and discount programs with participating partners.