ServiceNow ITSM Expert

Senior ServiceNow Product Owner

Job Summary:

This is a fast-paced opportunity to drive enhancements and support strategic initiatives for the ServiceNow platform, focusing on IT Service Management (ITSM) and Service Desk modules.

You will take a lead role in gathering and prioritizing business requirements from cross-functional teams and stakeholders, translating them into clear user stories, features, and acceptance criteria for the development team.

The key responsibilities include:

• Serving as the primary product owner for ServiceNow ITSM and Service Desk initiatives
• Gathering and prioritizing business requirements from cross-functional teams and stakeholders
• Translating requirements into clear user stories, features, and acceptance criteria for the development team
• Maintaining and grooming the product backlog to ensure alignment with business priorities
• Collaborating closely with developers, architects, and platform engineers to ensure successful delivery of enhancements and fixes
• Acting as a subject matter expert on ServiceNow ITSM capabilities, including Incident, Problem, Change, Request, and Knowledge Management
• Facilitating regular sprint planning, backlog refinement, and stakeholder review sessions
• Ensuring all solutions align with best practices and maximize value from the ServiceNow investment

Key Qualifications:

• 5+ years of experience working on ServiceNow projects, with a focus on ITSM and Service Desk
• Proven experience in a Product Owner or similar role, with hands-on involvement in Agile/Scrum environments
• Strong understanding of ServiceNow platform capabilities, configuration, and integrations
• Excellent communication and stakeholder management skills
• Ability to work independently while managing multiple priorities in a dynamic environment