ServiceNow Administrator - Platform Configuration and Management

We are seeking a seasoned professional to manage, configure and maintain our ServiceNow platform. The ideal candidate will have hands-on experience in system administration, workflow automation and troubleshooting within ServiceNow. Responsibilities:

• Administer and maintain the ServiceNow platform, including user management, configuration, upgrades and security settings.
• Configure and customize ServiceNow modules such as ITSM, ITOM, HRSD, CSM or SecOps based on business requirements.
• Develop and manage Service Catalog, Workflows, Business Rules, UI Policies and Client Scripts to streamline processes.
• Perform system troubleshooting, issue resolution and root cause analysis to ensure platform stability.
• Support ServiceNow upgrades and patching, including regression testing and validation.
• Assist in integrating ServiceNow with third-party applications using APIs, REST/SOAP web services and MID Servers.
• Enforce best practices and governance for ServiceNow development and administration.
• Generate and maintain reports, dashboards and performance analytics for stakeholders.
• Work closely with IT teams, process owners and stakeholders to understand requirements and improve workflows.
• Stay updated on ServiceNow releases and features, recommending enhancements where applicable. Requirements:
• A certified Implementation Specialist certification is required.
• An active Top Secret clearance or TS/SCI is also required.