ServiceNow Architect

Hybrid in Jacksonville, FL

The Role:

• This position will be responsible for design, orchestrating, and implementing D&B’s ServiceNow IT service management solutions.
• Creating strategic roadmaps for the ServiceNow platform, ensuring it aligns with business and IT goals.
• Design the overall architecture of the ServiceNow implementation, including integrations with other enterprise systems and data flow to ensure smooth and efficient operations.
• Oversees the implementation of ServiceNow, ensuring best practices are followed and the platform is used to its full potential.
• Ensures ServiceNow integrates seamlessly with other enterprise tools and systems (e.g. Workday, Snowflake, Harness, Jira, etc) to enhance workflow automation and data consistency across the board.
• Responsible for ensuring that the ServiceNow deployment adheres to relevant security protocols and compliance regulations.
• Monitor and optimize the performance of the ServiceNow platform, ensuring it can scale effectively with the growth of the business.
• Oversee any necessary custom development with the platform.
• Define, guide, and support the execution of technical governance processes
• Help develop standards and practices for maintaining the ServiceNow architecture model
• Support design and implementation of a platform operating model to achieve desired outcomes and foster end-user adoption
• Provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices
• Offers guidance on prototyping and accelerating time from design to deployment
• Advises on configuration and coding standards
• Supports remediation of configurations not aligned to ServiceNow best practices
• Works closely with all practice owners, ITSM and the Desk
• Bachelor’s degree in computer science or related field or equivalent professional experience.
• 7+ years in a ServiceNow Platform or CMDB Architect role.
• Cloud application technology experience.
• Enterprise architecture experience with large program experience leading architecture and architecture design.
• Ability to work independently in unstructured environment. Must be highly motivated to work on large and complex systems.
• Highly-collaborate team player who can build strong relationships at all levels of the technology and business organizations