ServiceNow ITSM Design Expert

An experienced ServiceNow ITSM Architect is needed to play a key role in designing, implementing and optimizing IT Service Management solutions. Main Responsibilities:

• Design and develop ServiceNow ITSM solutions to support enterprise-wide service management strategies.
• Serve as the architect and owner of the organization's ServiceNow platform, ensuring alignment with ITIL best practices.
• Manage ServiceNow upgrades, feature evaluations, and product roadmaps to drive innovation and efficiency.
• Maintain ITSM modules, including Incident, Change, Problem Management, and Self-Service Portal.
• Implement workflows, policies, and system integrations to enhance ITSM capabilities.
• Foster ITSM practice discussions, driving intuitive employee experiences through ITSM tools and surrounding applications.
• BUILD and maintain strong relationships with business stakeholders, IT teams, and external partners.
• Evaluate compliance with governance standards and lead change management efforts related to ServiceNow implementations.
• Monitor ServiceNow advancements, architecture updates, and industry trends. Essential Skills:
• 4+ years of experience as a ServiceNow Architect or in ServiceNow implementation.
• ServiceNow Certified System Administrator (CSA) or demonstrated hands-on experience in ServiceNow administration.
• Deep understanding of ServiceNow ITSM modules, CMDB, and ITIL frameworks.
• ITIL v4 Foundation Certification.
• Experience translating business requirements into scalable ServiceNow solutions.
• Effective problem-solving skills, stakeholder management, and ability to drive ITSM practice adoption.
• Superior verbal and written communication skills, with the ability to influence decision-makers.