ServiceNow Solutions Developer

Senior ServiceNow Architect

As a seasoned Senior ServiceNow Architect, you will lead the design, implementation, and maintenance of ServiceNow core configurations, workflows, and integrations.

• Key Responsibilities:
• Design and implement scalable ServiceNow architectures to meet business needs.
• Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other systems.
• Develop and maintain comprehensive documentation of ServiceNow configurations, workflows, and integrations.
• Stay up-to-date with ServiceNow releases and roadmap, ensuring timely upgrades and migrations.
• Develop and deliver training programs to promote ServiceNow adoption and best practices across the organization.

Requirements:

• Bachelor's in Computer Science, Information Technology or related field and 10+ years (or commensurate experience)
• Required Skills and Experience:
• 10+ years of experience designing, implementing, and supporting ServiceNow environments.
• Expert knowledge in ServiceNow architecture, platform administration, and workflow automation.
• Strong experience with ITSM, ITOM, and CMDB configuration and administration.
• Proficiency in JavaScript, ServiceNow Glide API, and Flow Designer.
• Experience with ServiceNow integrations using REST API, SOAP, and MID Server.
• Strong understanding of authentication and security best practices within ServiceNow.
• Knowledge of Agile and DevOps methodologies for ServiceNow development.
• Experience with ServiceNow Automated Testing Framework (ATF) and Virtual Agent.
• Ability to diagnose and resolve complex ServiceNow-related issues.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage multiple priorities and work in a collaborative team environment.
• Excellent communication and presentation skills.
• Clearedance Required: Must be able to obtain and maintain a Public Trust.

Preferred Skills and Experience:

• ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist (CIS).
• Experience migrating ITSM solutions from legacy platforms to ServiceNow.
• Knowledge of ITIL, COBIT, and other IT service management frameworks.
• Experience with Performance Analytics and Business Rules scripting in ServiceNow.
• Understanding of cloud computing and SaaS principles as they relate to ServiceNow.