ServiceNow Expert

Highly skilled ServiceNow professionals are sought after to deliver transformative IT solutions that enhance the efficiency and effectiveness of our operations.

We are looking for a seasoned Senior ServiceNow Engineer with 10+ years of experience in designing, implementing, and supporting ServiceNow environments.

• Key Responsibilities:
• Design, implement, and maintain ServiceNow core configurations, workflows, and integrations.
• Provide technical leadership and governance for ServiceNow platform adoption and best practices.
• Participate in the full Software Development Life Cycle (SDLC), including requirements gathering, analysis, design, development, testing, training, and operational support using agile methodologies.
• Work with ServiceNow process owners and stakeholders to translate business requirements into functional solutions.
• Develop and enhance IT service request processes and workflows.
• Configure and customize ServiceNow modules, including ITSM, ITOM, ITAM, and others.
• Develop and maintain ServiceNow reports, dashboards, and performance analytics for IT management teams.
• Integrate ServiceNow with third-party applications, including Office 365, Cisco Call Center (CTI), Microsoft Teams, Splunk, APMS
• Implement and manage the Automated Testing Framework (ATF) to enhance platform reliability.
• Support the migration of AO Service Portal to the Employee Service Center (ESC).
• Provide troubleshooting and Tier-3 level support for platform-related issues.
• Maintain ServiceNow security configurations, user roles, and access controls.
• Automate maintenance of the service catalog and CMDB updates using ServiceNow Discovery.
• Ensure compliance with ITIL best practices and ServiceNow governance frameworks.

About this role:

This is an exciting opportunity to leverage your expertise in ServiceNow and contribute to the delivery of innovative IT solutions.

The ideal candidate will have strong analytical, troubleshooting, and problem-solving skills, as well as excellent communication and presentation skills.

Requirements:

• Bachelor's degree in Computer Science, Information Technology or related field, and 10+ years of experience.
• Required Skills and Experience:
• 10+ years of experience designing, implementing, and supporting ServiceNow environments.
• Expert knowledge in ServiceNow architecture, platform administration, and workflow automation.
• Strong experience with ITSM, ITOM, and CMDB configuration and administration.
• Proficiency in JavaScript, ServiceNow Glide API, and Flow Designer.
• Experience with ServiceNow integrations using REST API, SOAP, and MID Server.
• Strong understanding of authentication and security best practices within ServiceNow.
• Knowledge of Agile and DevOps methodologies for ServiceNow development.
• Experience with ServiceNow Automated Testing Framework (ATF) and Virtual Agent.
• Ability to diagnose and resolve complex ServiceNow-related issues.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage multiple priorities and work in a collaborative team environment.
• Excellent communication and presentation skills.
• Clearance Required: Must be able to obtain and maintain a Public Trust.

Preferred Skills and Experience:

• ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist (CIS).
• Experience migrating ITSM solutions from legacy platforms to ServiceNow.
• Knowledge of ITIL, COBIT, and other IT service management frameworks.
• Experience with Performance Analytics and Business Rules scripting in ServiceNow.
• Understanding of cloud computing and SaaS principles as they relate to ServiceNow.