ServiceNow Engineer - Platform Architect

• *ServiceNow Engineer - Platform Architect** Overview

We are seeking an experienced Senior ServiceNow Engineer to lead the design, implementation, and support of a comprehensive ServiceNow platform. This role requires extensive hands-on experience in architecting ServiceNow solutions, integrating with external systems, and aligning platform capabilities with business objectives. Key Responsibilities

• Design, implement, and maintain ServiceNow core configurations, workflows, and integrations.
• Provide technical leadership and governance for ServiceNow platform adoption and best practices.
• Participate in the full Software Development Life Cycle (SDLC), including requirements gathering, analysis, design, development, testing, training, and operational support using agile methodologies.
• Work with stakeholders to translate business requirements into functional solutions.
• Develop and enhance IT service request processes and workflows.
• Configure and customize ServiceNow modules, including ITSM, ITOM, ITAM, and others.
• Develop and maintain ServiceNow reports, dashboards, and performance analytics for IT management teams.
• Integrate ServiceNow with third-party applications, including Office 365, Cisco Call Center (CTI), Microsoft Teams, Splunk, APMS. Qualifications

The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology or related field and 10+ years of experience designing, implementing, and supporting ServiceNow environments. Required skills and experience include:

• 10+ years of experience designing, implementing, and supporting ServiceNow environments.
• Expert knowledge in ServiceNow architecture, platform administration, and workflow automation.
• Strong experience with ITSM, ITOM, and CMDB configuration and administration.
• Proficiency in JavaScript, ServiceNow Glide API, and Flow Designer.
• Experience with ServiceNow integrations using REST API, SOAP, and MID Server.
• Strong understanding of authentication and security best practices within ServiceNow.
• Knowledge of Agile and DevOps methodologies for ServiceNow development.
• Ability to diagnose and resolve complex ServiceNow-related issues.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage multiple priorities and work in a collaborative team environment.
• Excellent communication and presentation skills.