ServiceNow Digital Solutions Analyst

ServiceNow Business Analyst

We are seeking an experienced ServiceNow Business Analyst to support a large-scale digital transformation initiative. This role will involve working as a liaison between internal stakeholders, product managers, and implementation partners.

Key Responsibilities:

• Analyze and review customer requirements, manage product backlogs, and ensure adherence to ServiceNow best practices.
• Support process design, platform configuration, and testing activities.
• Lead or assist in workshops, demos, and UAT sessions.
• Stay updated on ServiceNow platform developments and propose functional improvements.

Requirements:

• 4+ years of experience as a Business Analyst / Product Manager / Product Owner on the ServiceNow platform.
• Expertise in ServiceNow modules: CSM, ITSM, CSDM.
• Experience with Data Mapping, Data Models, and API Integration.
• Strong understanding of ITIL and Agile SCRUM methodologies.
• Excellent communication, documentation, and interpersonal skills.
• Comfortable working in cross-cultural, distributed teams.

Education:

• Bachelor's or Master's degree in Computer Science, Engineering, Ergonomics, or a related field.