ServiceNow Program Lead

We are seeking a highly skilled ServiceNow Program Manager to lead the development of our ServiceNow instance. This role reports to the Senior Director of Application Development in the Information Technology department. Key Responsibilities:

• Liaison with 3rd party SNOW support teams in ticket resolution and project development tasks, including reviewing/verifying technical architecture and solution.
• Continue to find opportunity to increase the collaboration between the SNOW team and our 3rd party vendor.
• Oversee day-to-day operational management of the SNOW team.
• Work closely with our SNOW stakeholders and users on understanding demand and needs.
• Create SNOW roadmap along with our 3rd party leadership team. Project Planning:
• Managed end-to-end project deliveries.
• Stronger experience in program management, particularly in vendor coordination and strategic leadership.
• Collaborate with 3rd party delivery teams regarding maintenance and projects.
• Adhere, lead, and enforce the SDLC process for all maintenance releases and projects.
• Work closely with the PMO team to understand scope and requirements. Provide level of-effort estimates for projects and maintenance tasks across functional teams. Software Development:
• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
• Create the technical design, ServiceNow code, and architecture, responsible for overall ServiceNow code quality.
• 3rd party Integrations and automation with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, ServiceNow Apps, and Email.

The ideal candidate will have 8+ years' work experience in SNOW implementation, experience in creating technical design prior to development, and a BA/BS degree in Computer Science, Information Systems, or related field.

Required Skills and Qualifications

Technical Requirements:

• Candidate must be able to develop efficient, maintainable code under the standards set forth by the technology team.
• Possess proficiency in technical and process problem solving, as well as root analysis.

Benefits: The company offers a competitive benefits package, including medical, dental, and vision insurance, retirement savings plan, paid time off, and holidays.

Others: We value diversity and inclusion in the workplace and strive to create a positive and inclusive environment for all employees.