ServiceNow ITOM Professional

About the Position Job Description

We are seeking an experienced ServiceNow ITOM Consultant to join our team.

The ideal candidate will have a strong background in ServiceNow Development and experience in Event Management in ITOM.

Main Responsibilities

• Must have min. 2-3 years experience in Event Management in ITOM.
• Should have 7+ years of ServiceNow Development experience.
• Should have better understanding on AI Ops elements such as Extensive IT data, Aggregated big data, Machine learning, Observation, Engagement, Actions.
• Should work on at least 2 of algorithms such as Data selection, Pattern discovery, Inference, Collaboration, Automation.
• Should be aware of phases such as Detect, Predict, Mitigate.
• Should have good knowledge on Domain-centric AIOps and Domain-agnostic AIOps.
• Should work on some of the use cases like Anomaly detection, Incident event correlation, Predictive analytics, Enhanced RCA, Automated incident response, Digital transformation, DevOps adoption.

Requirements

• Education details
• Required Skills
• Minimum 5 years in ServiceNow Development
• Must have hands-on experience on ServiceNow Integration
• Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management
• Should know ServiceNow Core concepts, client and server-side concepts
• ServiceNow CAD or CSA certified
• Excellent communication Skills
• Must have Knowledge in ServiceNow ITIL module
• Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc.