ServiceNow Change/ Communications, and Training Analyst

Job Title: ServiceNow Change/ Communications, and Training Analyst (Contract)

Location: Remote Role

Duration: 12 months rolling contract

Rate - Upto 12000/Day

About the Role:

We are seeking a skilled and proactive Change, Communications, and Training Analyst to support the implementation and adoption of ServiceNow within our organization. This role is crucial in managing organizational change through well-structured change management, communication, and training strategies to ensure a smooth transition and user adoption.

Key Responsibilities:

Change Management:

• Develop and execute a comprehensive Change Management Plan to support ServiceNow rollouts and enhancements.
• Identify change impacts, key stakeholders, and organizational readiness.
• Partner with project teams and business units to manage resistance and promote adoption.

Communications:

• Create and implement a targeted Communications Plan to keep stakeholders informed and engaged throughout the project lifecycle.
• Draft, edit, and deliver various communications such as emails, newsletters, executive briefings, and user guides.
• Coordinate with internal comms teams to ensure message consistency and alignment.

Training:

• Develop a Training Plan tailored to various user groups and functional roles.
• Design and deliver training materials including presentations, quick reference guides, job aids, eLearning, and hands-on sessions.
• Facilitate and lead virtual or in-person training sessions as needed.
• Collect feedback and continuously improve training content and delivery methods.

Required Skills & Experience:

• Proven experience in Change Management, Communication, and Training roles for large technology implementations.
• Experience with ServiceNow implementations or enhancements is strongly preferred.
• Strong written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in creating user-centric training and support materials.
• Familiarity with tools like Microsoft Office, SharePoint, and LMS platforms (e.g., SAP Litmos, Docebo, or similar).
• Change Management certification (e.g., Prosci) is a plus.

Qualifications:

• Bachelor's degree in Communications, Business, Organizational Development, or a related field.
• 3+ years of experience in a similar role supporting enterprise system deployments.