Lead - ServiceNow Development

Job Title: Technology Lead

• *IT Experience:** 9 to 12 years
• *Primary Skills:
• ServiceNow
• Rest API
• SOAP API
• Javascript
• Integration
• *Secondary Skills:
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• Customer Service Management (CSM)
• *Responsibilities: With over 9+ years of experience in designing, developing, and supporting ServiceNow solutions, you will be responsible for:
• Designing and implementing Web Services, including REST and SOAP APIs, XML, AJAX, and JSON.
• Developing Business Rules, Client Scripts, ACLs, UI Policies, Workflows, and SLAs.
• Troubleshooting and debugging JavaScript/GUI issues in the ServiceNow database.
• Providing hands-on support for Import Sets, Transform Maps, REST API, and Email Integration.
• Working with ITSM, ITOM, and CSM features and functionalities in ServiceNow.
• Collaborating with Service Request teams to resolve issues and provide post-production maintenance support.
• Understanding ServiceNow processes, functionalities, and flows at a detailed level.
• Analyzing and optimizing ServiceNow Out-of-Box functions and capabilities.
• Applying industry standard methodologies, such as Waterfall and Agile, throughout the Software Development Life Cycle (SDLC).
• Communicating effectively through written and oral communication skills, and technical writing abilities.
• Working in large corporate environments and managing multiple queries from end-users.
• *Requirements:
• 9+ years of experience in ServiceNow design, development, and support.
• Strong understanding of Web Services, including REST and SOAP APIs.
• Proficiency in Business Rules, Client Scripts, ACLs, UI Policies, Workflows, and SLAs.
• Excellent troubleshooting and debugging skills in JavaScript/GUI.
• Hands-on experience with Import Sets, Transform Maps, REST API, and Email Integration.
• Knowledge of ServiceNow database and its functionalities.
• Ability to work with ITSM, ITOM, and CSM features and functionalities.
• Strong analytical and problem-solving skills.
• Excellent written and oral communication skills.
• Ability to work in large corporate environments and manage multiple queries.
• *Note: Candidates with only Administration & Support experience will not be considered.