Senior Servicenow Developer

Company Overview

Musoft Consulting is a trusted partner that provides technology solutions and services by leveraging cutting-edge technology to deliver greater results and enhance customer experiences.

Job Description

We are seeking an experienced ServiceNow Developer with 5+ years of experience in designing, developing, and optimizing ServiceNow solutions. The ideal candidate should have a deep understanding of ServiceNow architecture, workflows, automation, and integrations with enterprise systems.

Key Responsibilities

ServiceNow Development & Customization

• Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and automation.

• Customize ServiceNow modules such as ITSM, ITOM, ITAM or other enterprise modules.

• Develop and optimize ServiceNow integrations with third-party systems (REST, SOAP, APIs, Webhooks).

• Implement and enhance ServiceNow CMDB, ensuring data accuracy, reconciliation, and automation.

• Develop custom scripts (JavaScript, Glide API, Business Rules, Script Includes, Flow Designer, UI Policies, ACLs, and UI Actions).

• Configure and manage ServiceNow catalog, self-service portals, notifications, reports, and dashboards.

Automation & Workflow Optimization

• Develop orchestration workflows and automation solutions to optimize business processes.

• Implement RPA (Robotic Process Automation) and AI-driven workflows within ServiceNow.

• Optimize ITSM workflows and implement best practices to improve service efficiency.

• Define governance models and platform optimization strategies for enterprise-wide ServiceNow adoption.

Security, Compliance & Best Practices

• Ensure ServiceNow security best practices, including role-based access control (RBAC) and compliance.

• Manage ServiceNow upgrades, patching, and instance cloning while minimizing downtime.

• Collaborate with security teams to implement SecOps and governance policies within ServiceNow.

Technical Leadership & Support

• Act as an SME and escalation point for L3+ ServiceNow issues.

• Work with cross-functional teams, including IT, Security, and Business Analysts, to align ServiceNow capabilities with business needs.

• Conduct technical workshops, training, and documentation for junior developers and IT teams.

Qualifications

• 5+ years of hands-on experience in ServiceNow development and administration.

• Expertise in JavaScript, Glide API, REST/SOAP API, and ServiceNow Scripting.

• Deep knowledge of ITSM, ITOM, ITAM, CMDB, SecOps, and automation workflows.

• Experience with ServiceNow integrations (LDAP, SSO, SCCM, Intune, Azure AD, AWS, etc.).

• Strong understanding of ServiceNow Orchestration, Flow Designer, and Workflow Automation.

• Hands-on experience with ServiceNow Performance Analytics, Reporting, and Dashboarding.

• Strong problem-solving skills with L3+ troubleshooting and debugging experience.

• Experience with ServiceNow upgrades, cloning, and instance management.