Senior ServiceNow Developer - Design and Implementation Specialist

Job Title: Senior ServiceNow Developer - Design and Implementation Specialist ">

About the Role "> ">

• This role requires a highly skilled and experienced ServiceNow developer who can design, configure, customize, and implement ServiceNow applications to meet specific client business requirements.">
• The successful candidate will work closely with Solutions Architects and Business Analysts to understand and document business outcomes and functional requirements and translate them into effective ServiceNow solution designs.">
• The developer will collaborate with cross-functional teams to implement ServiceNow solutions to align with designed requirements and ensure solutions meet industry best practices.">
• The role involves technical implementation, data migration, integration management, technical documentation, testing and quality assurance, user training, change management, incident and problem resolution, security and compliance, and continuous learning.">
• A strong understanding of ServiceNow platform capabilities, modules, and best practices is essential, along with hands-on experience configuring or building 5 or more ServiceNow applications.">
• The ideal candidate will have excellent technical skills, including workflow configuration, business rule development, and UI customization.">
• In addition, the developer should have strong scripting skills in JavaScript and GlideScript, as well as an understanding of integration techniques with external systems.">
• The role also requires excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally."> ">
• Responsibilities:"> ">
• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.">
• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices.">
• Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.">
• Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.">
• Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.">
• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience.">
• User Training: Support end-user training to ensure a smooth adoption of the implemented solution.">
• Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period.">
• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations.">
• Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.">
• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform."> ">

Requirements "> ">

• US Citizenship is required (required by the federal government for this position).">
• Current DHS Public Trust.">
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.).">
• 1+ year experience scripting beyond basic ServiceNow scripts.">
• 6+ years of experience implementing ServiceNow solutions.">
• Certified in one or more additional mainline certifications.">
• Familiarity with ITIL processes and IT Service Management (ITSM) principles.">
• Strong scripting skills in JavaScript and GlideScript.">
• Experience in customizing UI and creating complex workflows.">
• An understanding of integration techniques with external systems.">
• Excellent technical skills, including workflow configuration, business rule development, and UI customization.">
• Hands-on experience configuring or building 5 or more ServiceNow applications.">
• Strong analytical and problem-solving abilities.">
• Excellent communication and interpersonal skills."> ">

Benefits "> ">

• We offer competitive compensation packages, comprehensive health insurance, and generous paid time off.">
• Our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.">
• We provide opportunities for growth and development through training and certification programs.">
• Our commitment to diversity, equity, and inclusion creates a welcoming and inclusive environment for all employees."> ">

Others ">

We are an equal opportunity employer and welcome candidates from diverse backgrounds. If you require accommodation during the application process, please contact us in advance at Candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. The pay range for this position is $98,124.00 - $166,810.00. Nationwide Remote Office (US99).