ServiceNow Specialist

Role Overview:

This is a skilled professional position focused on delivering excellent customer service through the use of ServiceNow. The ideal candidate will have strong problem-solving skills, attention to detail, and effective communication abilities.

Main Responsibilities:

• Implement and manage ServiceNow instances for efficient customer service management.
• Analyze data to identify trends and areas for improvement in service delivery.
• Develop and maintain processes to ensure seamless service delivery.
• Collaborate with cross-functional teams to achieve business objectives.