ServiceNow CMDB Manager

Job Description:

The primary role of this position is to effectively manage and maintain the ServiceNow CMDB. This includes defining CI classes, attributes, and relationships, as well as utilizing ServiceNow Discovery and third-party integrations to populate and update CI data.

Responsibilities:

• Maintain and manage the ServiceNow CMDB.
• Use ServiceNow Discovery and third-party integrations to populate and update CI data.
• Implement data normalization, reconciliation, and quality assurance processes.
• Collaborate with IT infrastructure, application, and security teams to define CI ownership and lifecycle.
• Monitor and improve CMDB health by conducting regular audits and data quality reviews.
• Support Change Management by ensuring accurate CI relationships and impact mappings.
• Build reports, dashboards, and KPIs related to CMDB completeness, correctness, and compliance.
• Develop and document CMDB processes, data models, and governance standards.
• Participate in CMDB roadmap planning, enhancements, and integrations with other ITSM processes.
• Provide end-user support and training for stakeholders interacting with the CMDB in ServiceNow.