ServiceNow Configurations Specialist

Solutions Architect – ServiceNow

The Solutions Architect is responsible for leading the strategic planning, implementation, and management of the ServiceNow Configuration Management Database (CMDB) and Common Service Data Model (CSDM). Main Responsibilities

• Data Integrity and Quality Assurance (25%): Ensure data accuracy and consistency within the CMDB/CSDM.
• Team Leadership (20%): Lead a team of CMDB managers and administrators.
• Service Dependency Management (15%): Define and manage service dependencies and relationships.
• Strategy Development and Execution (15%): Develop a comprehensive strategy for CMDB/CSDM implementation and management. Collaborate with IT and business stakeholders to align CMDB/CSDM with organizational needs.
• Governance and Policy Enforcement (10%): Enforce governance policies and procedures to ensure compliance and data integrity.
• Process Improvement (5%): Identify and implement improvements to CMDB/CSDM processes.
• Industry Trends and Advancements (5%): Stay current with industry trends and advancements in CMDB and CSDM evolution. Decision Making Authority
• Lead the CMDB/CSDM strategy for ServiceNow.
• Lead an operations team consisting of a CMDB manager, administrators, and analysts.
• Organize the program portfolio of CMDB/CSDM-related activities, strategic initiatives, and project dependencies.
• Approve changes to CMDB/CSDM processes and data models.
• Make decisions on tool configurations and customizations.
• Authorize data quality and integrity initiatives.