Sr. Manager, ServiceNow

Transforming Lives Through Science

Bristol Myers Squibb is a place where uniquely interesting work happens every day, in every department. From optimizing production lines to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.

This role plays a key part in designing and maintaining ServiceNow. The person in this role will be responsible for delivering new technology features and support fixes to optimize BMS ServiceNow operations and functional enhancements. You will collaborate with stakeholders and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience.

The successful candidate will have a broad exposure to ServiceNow modules (ITSM, ITAM, ITOM, IRM) and proficiency in ServiceNow platform capabilities. They will also have strong analytical and problem-solving skills to troubleshoot and resolve technical issues, as well as excellent communication and collaboration abilities to work effectively with cross-functional teams.

Key responsibilities include:

• Collaborate with stakeholders, system architects, and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience
• Design solutions on the ServiceNow platform through Workflow, Flow Designer, IntegrationHub, Orchestration, Mid Servers, Business Rules, Client Scripts, UI Actions, UI Policies, ACLs, SLAs, Registry Events, Scheduled Jobs, etc.
• SUPPORT AND IDENTIFY OPPORTUNITIES FOR CONTINUOUS IMPROVEMENT
• ADEPT AT DESIGNING SOLUTIONS ON THE SERVICENOW PLATFORM
• SUCCESSFUL EXPERIENCE IN SERVICE MANAGEMENT SOFTWARE DEVELOPMENT ENVIRONMENTS
• PUBLIC SPEAKING SKILLS TO COMMUNICATE STATUS UPDATES TO STAKEHOLDERS
• CONDUCT USER ACCEPTANCE TESTING (UAT) TO ENSURE REQUIREMENTS ARE MET
• ENGAGE WITH BUSINESS SERVICES AND ENSURE ADHERENCE TO TECHNOLOGY STANDARDS ACROSS CAPABILITY DELIVERY TEAMS INCLUDING SERVICE PROVIDERS
• WORK CLOSELY WITH CROSS-FUNCTIONAL TEAMS TO DELIVER SERVICENOW SOLUTIONS
• TROUBLESHOOT AND RESOLVE ISSUES/INCIDENTS
• COLLABORATE WITH PRODUCT MANAGERS AND STAKEHOLDERS TO ENSURE REQUIREMENTS ARE CLEARLY UNDERSTOOD AND BACKLOG ITEMS ARE PRIORITIZED
• Demonstrate a flexible and adaptive approach to accommodate changing requirements
• MUST BE SELF-DIRECTED WITH PROVEN ABILITY TO MAKE MATURE DECISIONS SUPPORTED BY THOROUGH DATA AND PROCESS ANALYSIS

This role offers a chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. We are committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments, and ongoing support in their roles.

We care about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

This role is an integral part of our mission to transform patients' lives through science. Every BMS employee plays a crucial role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues.