Lead ServiceNow Solution Architect

JLL empowers you to shape a brighter way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, we help shape a brighter way forward. Senior/Lead Expert Technical Role

This is a senior/lead expert technical role for overall technical solution architect on the JLL ServiceNow platform team. Essential Duties & Responsibilities

• Design, implement and drive complex solutions that center on the ServiceNow platform, addressing various business processes, automation, and enterprise service management
• Design and build API integrations in-to/out-of the ServiceNow platform in a secure and scalable fashion supporting multiple endpoint technologies
• Lead the development team
• Lead the development process
• Author and maintain team and project documentation
• Works closely with other domains including Applications, Infrastructure, Cloud, Network, Security, and the business
• Work with third-party vendors
• Ensure applications, processes, and procedures of the team comply with JLL standards
• Plan and orchestrate upgrades annually
• Provide technical leadership and participate in all issue resolution for the ServiceNow platform Required Knowledge, Skills, and Abilities
• 10 years of hands-on experience developing, configuring, and managing all aspects of the ServiceNow platform
• Deep Experience with scripting in the ServiceNow platform
• Outstanding business and technical communication skills
• Expert level experience with ITSM, ITOM, HRSD, and custom app development. Others a plus.
• Deep understanding of ITIL processes - incident, request, change, problem, configuration, asset, and knowledge
• Strong experience in developing and managing APIs for the ServiceNow platform
• ServiceNow Certifications are a significant plus. About JLL

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays