Business Process Expert - ServiceNow

About the Role:

We are seeking a Lead ServiceNow Business Analyst to join our team. As a key member of our organization, you will be responsible for leading the solutioning of an enterprise ServiceNow implementation at a large Federal Agency.

Responsibilities:

• Collect, clarify, analyze and translate business requirements into documentation and conceptual designs from which ServiceNow solutions are developed.
• Work across an enterprise deployment with complex business process problems and a variety of application needs, including HRSD and ITSM.
• Develop a thorough understanding of requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design an optimal solution that supports the business process that meets or exceeds functional requirements.
• Assist the technical team in translating application functionality into application architecture and the production of a business functionality requirements statements, including documenting workflows.
• Write stories, with acceptance criteria and functional testing procedures, in accordance with agile best practice guidelines.
• Lead test plan development and execution, perform functional testing on each story configured, and assist in overall quality management reviews to ensure all business and design requirements are met.
• Develop strong internal relationships with key stakeholders and subject-matter experts across the organization.
• Serve as the thought leader to help define business processes, system usage, behavior and information requirement needs.
• Decompose business problems quickly and determine the root cause and provide solution alternatives.