Lead ServiceNow Solution Architect

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This is a senior/lead expert technical role for overall technical solution architect on the JLL ServiceNow platform team.

Essential Duties & Responsibilities

• Design, implement, and drive complex solutions that center on the ServiceNow platform, addressing various business processes, automation, and enterprise service management.
• Design and build API integrations in-to/out-of the ServiceNow platform in a secure and scalable fashion supporting multiple endpoint technologies.
• Lead the development team.
• Lead the development process.
• Author and maintain team and project documentation.
• Works closely with other domains including Applications, Infrastructure, Cloud, Network, Security, and the business.
• Work with third-party vendors.
• Ensure applications, processes, and procedures of the team comply with JLL standards.
• Plan and orchestrate upgrades annually.
• Provide technical leadership and participate in all issue resolution for the ServiceNow platform.

Required Knowledge, Skills, and Abilities

• 10 years of hands-on experience developing, configuring, and managing all aspects of the ServiceNow platform.
• Deep Experience with scripting in the ServiceNow platform.
• Outstanding business and technical communication skills.
• Expert level experience with ITSM, ITOM, HRSD, and custom app development. Others a plus.
• Deep understanding of ITIL processes - incident, request, change, problem, configuration, asset, and knowledge.
• Strong experience in developing and managing APIs for the ServiceNow platform.
• ServiceNow Certifications are a significant plus.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.