ServiceNow Solution Architect

Job Requirements & Responsibilities

• ServiceNow Development
• Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and automation.
• Customize ServiceNow modules such as ITSM, ITOM, ITAM, SecOps, HRSD, or other enterprise modules.
• Develop and optimize ServiceNow integrations with third-party systems (REST, SOAP, APIs, Webhooks).
• Implement and enhance ServiceNow CMDB, ensuring data accuracy, reconciliation, and automation.
• Develop custom scripts (JavaScript, Glide API, Business Rules, Script Includes, Flow Designer, UI Policies, ACLs, and UI Actions).
• Configure and manage ServiceNow catalog, self-service portals, notifications, reports, and dashboards.
• Troubleshoot and resolve L3+ ServiceNow incidents, performance issues, and platform defects.
• Automation & Workflow Optimization
• Develop orchestration workflows and automation solutions to optimize business processes.
• Implement RPA (Robotic Process Automation) and AI-driven workflows within ServiceNow.
• Optimize ITSM workflows and implement best practices to improve service efficiency.
• Define governance models and platform optimization strategies for enterprise-wide ServiceNow adoption.
• Security, Compliance & Best Practices
• Ensure ServiceNow security best practices, including role-based access control (RBAC) and compliance.
• Manage ServiceNow upgrades, patching, and instance cloning while minimizing downtime.
• Collaborate with security teams to implement SecOps and governance policies within ServiceNow.
• Technical Leadership & Support
• Act as an SME and escalation point for L3+ ServiceNow issues.
• Work with cross-functional teams, including IT, Security, and Business Analysts, to align ServiceNow capabilities with business needs.
• Conduct technical workshops, training, and documentation for junior developers and IT teams.