ServiceNow Expert Lead

Experienced Senior ServiceNow Developer

We are looking for a seasoned expert in designing, developing, and optimizing ServiceNow solutions who can drive business value through efficient workflow automation and customization. About the Role

This role requires a deep understanding of ServiceNow architecture, workflows, automation, and integrations with enterprise systems. As a ServiceNow SME, you will be responsible for leading the development of custom applications, implementing automation, and enhancing the overall platform while ensuring best practices in ITSM, ITOM, ITAM, or SecOps modules. Key Responsibilities

• Lead the development of ServiceNow solutions, including custom applications, workflows, and automation.
• Customize ServiceNow modules such as ITSM, ITOM, ITAM, SecOps, HRSD, or other enterprise modules.
• Develop and optimize ServiceNow integrations with third-party systems (REST, SOAP, APIs, Webhooks).
• Implement and enhance ServiceNow CMDB, ensuring data accuracy, reconciliation, and automation.
• Develop custom scripts (JavaScript, Glide API, Business Rules, Script Includes, Flow Designer, UI Policies, ACLs, and UI Actions).
• Configure and manage ServiceNow catalog, self-service portals, notifications, reports, and dashboards.
• Troubleshoot and resolve L3+ ServiceNow incidents, performance issues, and platform defects.
• Lead automation efforts and implement RPA (Robotic Process Automation) and AI-driven workflows within ServiceNow.
• Optimize ITSM workflows and implement best practices to improve service efficiency. Required Skills & Qualifications

10+ years of hands-on experience in ServiceNow development and administration.

Expertise in JavaScript, Glide API, REST/SOAP API, and ServiceNow Scripting.

Deep knowledge of ITSM, ITOM, ITAM, CMDB, SecOps, and automation workflows.

Experience with ServiceNow integrations (LDAP, SSO, SCCM, Intune, Azure AD, AWS, etc.).

Strong understanding of ServiceNow Orchestration, Flow Designer, and Workflow Automation.

Hands-on experience with ServiceNow Performance Analytics, Reporting, and Dashboarding.

Strong problem-solving skills with L3+ troubleshooting and debugging experience.

Experience with ServiceNow upgrades, cloning, and instance management.