Business ServiceNow Expert

• *Job Title:** ServiceNow Business Analyst
• *Location**: Remote within India
• *Job Type:** Contract

Methodology & Functional:

• 4+ years hands-on experience in the Business Analyst/Product Manager/Product Owner role on the ServiceNow platform.

Key Responsibilities:

• CSM (Case Management and related processes, CSM Portal)
• ITSM (incident, request)

Requirements:

• Knowledge and experience with CSDM is a plus
• Good knowledge of ITIL
• Experience of large transformation projects is a plus
• Knowledge of Agile SCRUM