ServiceNow Business Analyst – Digital Transformation Specialist

Job Title: ServiceNow Business Analyst – CSM

Remote Opportunity: This is a fully remote contract role for candidates based in India.

• Main Responsibilities:
• Analyze and review internal customer requirements, manage product backlogs, and ensure adherence to ServiceNow best practices.
• Support process design, platform configuration, and testing activities.
• Lead or assist in workshops, demos, and UAT sessions.
• Stay updated on ServiceNow platform developments and propose functional improvements.

About the Role:

• Key Skills:
• Expertise in ServiceNow modules: CSM, ITSM, CSDM.
• Experience with Data Mapping, Data Models, and API Integration.
• Strong understanding of ITIL and Agile SCRUM methodologies.

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, Ergonomics, or a related field (Bac+5 preferred).
• 4+ years of experience as a Business Analyst / Product Manager / Product Owner on the ServiceNow platform.