Senior ServiceNow Architect

Senior ServiceNow Developer

We are seeking an experienced ServiceNow developer with 5+ years of hands-on experience in designing, developing, and optimizing ServiceNow solutions.

The ideal candidate should have a deep understanding of ServiceNow architecture, workflows, automation, and integrations with enterprise systems.

• ServiceNow Development & Customization: Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and automation.
• Customize ServiceNow Modules: Customize ServiceNow modules such as ITSM, ITOM, ITAM or other enterprise modules.
• Develop and Optimize ServiceNow Integrations: Develop and optimize ServiceNow integrations with third-party systems (REST, SOAP, APIs, Webhooks).
• Implement and Enhance ServiceNow CMDB: Implement and enhance ServiceNow CMDB, ensuring data accuracy, reconciliation, and automation.
• Develop Custom Scripts: Develop custom scripts (JavaScript, Glide API, Business Rules, Script Includes, Flow Designer, UI Policies, ACLs, and UI Actions).
• Configure and Manage ServiceNow Catalog: Configure and manage ServiceNow catalog, self-service portals, notifications, reports, and dashboards.
• Troubleshoot and Resolve ServiceNow Incidents: Troubleshoot and resolve L3+ ServiceNow incidents, performance issues, and platform defects. Automation & Workflow Optimization
• Develop Orchestration Workflows: Develop orchestration workflows and automation solutions to optimize business processes.
• Implement RPA and AI-driven Workflows: Implement RPA (Robotic Process Automation) and AI-driven workflows within ServiceNow.
• Optimize ITSM Workflows: Optimize ITSM workflows and implement best practices to improve service efficiency.
• Define Governance Models: Define governance models and platform optimization strategies for enterprise-wide ServiceNow adoption. Security, Compliance & Best Practices
• Ensure ServiceNow Security Best Practices: Ensure ServiceNow security best practices, including role-based access control (RBAC) and compliance.
• Manage ServiceNow Upgrades: Manage ServiceNow upgrades, patching, and instance cloning while minimizing downtime.
• Collaborate with Security Teams: Collaborate with security teams to implement SecOps and governance policies within ServiceNow. Technical Leadership & Support
• Serve as SME and Escalation Point: Act as an SME and escalation point for L3+ ServiceNow issues.
• Work with Cross-functional Teams: Work with cross-functional teams, including IT, Security, and Business Analysts, to align ServiceNow capabilities with business needs.
• Conduct Technical Workshops: Conduct technical workshops, training, and documentation for junior developers and IT teams.