ServiceNow Technical Support Analyst

Job Summary

We are seeking a highly skilled ServiceNow Associate to join our team. The ideal candidate will have a strong background in administering and enhancing the ServiceNow platform, with particular expertise in IT Service Management (ITSM) and Human Resources Service Delivery (HRSD) modules.

Main Responsibilities

• Administer and maintain the ServiceNow platform, including user roles, workflows, data policies, and access controls.
• Configure and support ITSM modules such as Incident, Problem, Change, Knowledge, and Request Management.
• Implement and manage HRSD features, including case management and employee self-service portals.
• Perform routine maintenance, upgrades, and performance tuning of the platform.

Requirements

• Minimum 3 years of hands-on experience with ServiceNow administration.
• Proven experience with ITSM module configuration and management.
• Practical knowledge of HRSD and employee experience functionalities.
• Strong understanding of ServiceNow platform architecture and best practices.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• Additional certifications in ITSM, HRSD, or related modules.
• Experience working in Agile and/or ITIL-based environments.