ServiceNow Developer - IT Operations Management Specialist

We are seeking an experienced ServiceNow professional to help us drive innovation and excellence in IT Operations Management. Job Description

Key responsibilities include developing and implementing IT Asset Management, Digital Product Management, and IT Operational Management capabilities using ServiceNow.

• Salary:
• $65/h USD

Required Skills and Qualifications:

• Certified Service Desk Associate (CSA)
• Certified Information Systems Security Professional (CIS-Discovery)
• Certified Information Systems Security Professional (CIS-Service Mapping)
• Ability to speak to and navigate the Configuration Item Data Model (CSDM)
• Proficiency in Flow Designer
• Ability to create basic and advanced business rules
• Understanding of related and referenced Configuration Items (CIs) in ITIL processes
• Knowledge of basic use cases for configuration items in ITIL processes
• Understanding of discoverable and non-discoverable attributes
• Knowledge of where in the ServiceNow platform we define rules for which CIs create assets and which do not

Benefits:

Two openings available; Start date: ASAP; Remote work with EST time zone preference; Duration: 6 months with possible extension; 40 hours per week; EST time zone shift; Interview process includes a general interview, technical/project interview, and two client interviews. The client has already implemented ServiceNow 2 years ago, including IT Service Management and CMDB data clean up. Key skills and qualifications also include exposure to Digital Portfolio Management sufficient to understand portfolio taxonomy creation and management; experience with Service Builder for creating and managing offerings; Agent Client Collector and MID server web socket endpoint management.