Expert ServiceNow Developer - CSDM and CMDB

Job Overview:

As a seasoned ServiceNow expert, you will play a critical role in designing, implementing, and maintaining the ServiceNow CSDM framework and CMDB. This position requires strong technical skills, excellent communication abilities, and a deep understanding of IT service management processes.

Main Responsibilities:

• Design and configure the ServiceNow CSDM framework to meet business requirements.
• Customize the CMDB to accurately reflect the IT environment and its components.
• Develop and enforce data governance policies to ensure data accuracy and consistency.
• Collaborate with stakeholders to gather requirements and ensure seamless integration with the CSDM and CMDB.
• Implement CI classes, attributes, and relationships based on industry best practices and standards.
• Conduct regular audits and assessments to identify data discrepancies and inconsistencies.
• Provide guidance and training to IT staff on CSDM and CMDB concepts and best practices.
• Work closely with ServiceNow administrators and developers to integrate the CSDM and CMDB with other ServiceNow modules and applications.
• Stay current with ServiceNow platform updates and new features and recommend enhancements to optimize the CSDM and CMDB.
• Participate in cross-functional projects and initiatives to improve IT service delivery and support organizational objectives.

Essential Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• ServiceNow Certified System Administrator (CSA) certification required; additional certifications such as Certified Implementation Specialist (CIS) in Service Mapping or Asset Management preferred.
• 8+ years of experience designing, implementing, and managing ServiceNow CSDM and CMDB solutions.
• Proficiency in ServiceNow platform configuration, including workflows, business rules, and UI policies.
• Strong understanding of IT service management (ITSM) processes and best practices, ITIL certification
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Effective communication and interpersonal skills with the ability to collaborate with stakeholders at all levels of the organization.
• Experience with data modelling, schema design, and relational databases is desirable.
• Project management experience and familiarity with agile methodologies are advantageous