ServiceNow Project Manager/Business Analyst

We empower our clients and people to realize their full potential in a world of change. Our exceptional professionals foster an inclusive culture, driving compelling solutions for our clients. Key Responsibilities:

• Develop and document improvement opportunities through analysis and development.
• Design functional processes, create user stories, and gather feedback to influence solution design.
• Evaluate Service Management business processes, anticipating requirements and identifying areas for improvement.
• Analyze diverse business needs to be solved with automation on the ServiceNow platform.
• Effectively communicate insights and plans to cross-functional team members and management.
• Collaborate with clients, technicians, and managerial staff.
• Stay up-to-date with industry knowledge of Service Management and ServiceNow enhancements.
• Design and develop applications and add-ons for the ServiceNow platform.
• Configure Workflow, Application UI, and Customize ServiceNow applications.
• Perform enhancement requests, including changes to UI, system properties, foundation content, and modifications to existing workflow.
• Perform upgrades and installations of ServiceNow. Required Qualifications:
• Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or related field.
• ITIL 4 Foundation Certification or higher.
• ServiceNow Certified System Administrator (CSA) certification.
• Minimum 2-4 years of experience delivering IT Integration, Outsourcing, Performance Consulting, or Management Consulting Services.
• Minimum 3 years of ServiceNow experience.
• Minimum 2 years of experience working in a large organization or professional services firm.
• Strong oral and written communication skills.
• Ability to work successfully in a team-oriented environment.
• Highly self-motivated and directed character with effective task prioritization and execution.
• Core competencies include business analysis, project management, business process evaluation, and organizational change management. Preferred Qualifications:
• ServiceNow Certified Implementation (CIS) certifications in one or more product lines.
• Involvement in implementation projects involving multiple ServiceNow applications and system integrations.
• Skills in workflow analysis, design, and process re-engineering principles.
• Client Scripts, ACLs, or providing general ServiceNow support and administration.
• XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, SOAP, and REST.

We offer a competitive benefits and compensation package. Learn more about our total rewards at RSM.