ServiceNow ITSM Product Owner - Transformation Expert

About the Role:

The ideal candidate will have 5+ years of hands-on experience in supporting ITSM processes and tools, as well as 4+ years of experience managing, developing, and implementing ITSM processes in the ServiceNow platform.

• A deep understanding of ITSM processes and frameworks, such as ITIL, is also required. Key Responsibilities:
• Define and communicate the long-term vision and strategy for the ServiceNow ITSM products within the organization.
• Align the platform's capabilities with the company's overall business goals and objectives.
• Collaborate with ITSM stakeholders to gather and understand their requirements and pain points.
• Create and maintain a prioritized backlog of features, enhancements, and bug fixes based on business value and urgency.
• Work closely with quality assurance teams to define acceptance criteria and ensure delivered features meet the required quality standards.
• Gather feedback from end-users and stakeholders to identify areas for improvement and enhancement.
• Ensure the ServiceNow product complies with relevant industry standards and security requirements.