Servicenow Solution Architect Position

ServiceNow Developer

We are seeking a motivated and skilled ServiceNow developer to join our dynamic team. The ideal candidate will possess a robust understanding of the ServiceNow platform, with comprehensive experience in system administration, development, and implementation of ITSM, ITAM, and ITOM modules.

This role requires a proactive individual eager to tackle challenges and contribute to innovative solutions for SHI's IT department.

The ServiceNow developer reports to the Sr. Director of Business Systems. As determined by SHI management, this position is remote and has a home office setup.

About Us

SHI International Corp. has helped organizations change the world through technology since 1989. We've grown every year since, and today we're proud to be a global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on our concierge approach to help them solve what's next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you'll enjoy:

• We're committed to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• You'll have opportunities for continuous professional growth and leadership roles.
• We offer health, wellness, and financial benefits to offer peace of mind to you and your family.
• You'll work with world-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

This role involves developing, configuring, and customizing ServiceNow applications and services, with a strong focus on Flow Designer.

You'll implement ServiceNow platform capabilities, including ITAM, ITSM, and ITOM modules, involving form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.

You'll design and implement integration solutions to connect ServiceNow with external systems and applications.

You'll utilize ITIL v4 principles to enhance service management processes and workflows.

You'll build and maintain service catalog items, ensuring efficient and user-friendly service delivery.

You'll engage with stakeholders to gather requirements and translate them into technical specifications.

You'll work collaboratively across one or more applications on the ServiceNow platform, including Employee Center.

You'll serve as both a system administrator and developer, managing platform operations while driving development initiatives.

You'll stay current with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.

You'll maintain ServiceNow certifications, including Certified System Administrator (CSA) and Certified Application Developer (CAD).

You'll assist SHI teams in managing project timelines and customer expectations.

You'll complete all work within agreed timescales and KPIs. ],