ServiceNow Platform Lead

About this role:

• Job Title: ServiceNow Architect Manager
• Location: Remote (US)
• Job Type: Full-time

Description: ServiceNow Architect Manager

This critical hands-on role will drive the technical architecture, development, QA/Testing, and continuous improvement of the ServiceNow platform.

The successful candidate will be responsible for aligning ServiceNow's capabilities with business processes, stakeholders, and strategic objectives, ensuring seamless integration across IT, customer service, HR, facilities, security, and manufacturing.

Responsibilities:

• Lead architecture, development, and governance of the ServiceNow platform.
• Partner with key leaders to establish governance, design, development, and support practices for continuous delivery of value.
• Define governance models and best practices to maintain high standards for data quality, security, compliance, and performance.
• Drive the implementation and optimization of solutions across ITSM, ITOM, ITAM, HRSD, CSM, and other modules.
• Collaborate with cross-functional teams, manage service vendors, and stakeholders to deliver scalable, integrated solutions that meet enterprise needs.
• Serve as the platform owner, managing the roadmap, feature backlog, and quarterly release planning.
• Stay current with platform capabilities and industry trends to inform strategic improvements.
• Champion Agile practices and shift the organization toward a platform delivery mindset.
• Thought leader in establishing best practices and automation in continued maturity of ITSM and related toolsets.
• Platform Maintenance & Upgrades: Oversee the implementation of platform updates, patches, and new releases, ensuring minimal disruption and alignment with organizational needs.

Requirements:

• Bachelor's Degree in Computer Science or Computer Engineering.
• 7+ years of experience with developing ServiceNow solutions across platform applications.
• 7+ years of experience with architecting, designing, and implementing ServiceNow systems, solutions, and tools across the Platform.
• Experience with requirements management and Agile development practices.
• Experience in the development of ServiceNow implementation strategies and roadmaps for optimal implementation leveraging best practices.
• Experience with leading development teams (SMPs) providing guidance and mentorship for staff members while sharing experiences.
• Ability to collaborate with project and proposal teams effectively to incorporate ServiceNow solutions and articulate high-quality implementation plans.
• Bachelor's degree.
• ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) certification.