Technical Lead - ServiceNow Implementation

Field Service Management Technical Lead

This role requires a seasoned professional to lead teams in an Agile approach, design scalable solutions for implementation and delivery, and ensure quality of the ServiceNow solution. Key Responsibilities:

• Collaborate with product owners to understand detailed requirements and design effective solutions.
• Contribute to the development of new products and features while enhancing the existing product suite.
• Integrate ServiceNow FSM with other systems and applications to streamline processes.
• Develop workflows, business rules, and automation scripts to automate customer service processes.
• Configure dashboards, reports, and analytics within ServiceNow to provide insights into customer service performance.
• Collaborate with stakeholders to design customer service solutions within the ServiceNow platform.
• Configure ServiceNow FSM modules, workflows, forms, and user interfaces to align with customer service processes.
• Design intuitive interfaces for Field agents, managers, and end-users to enhance their experience and productivity. Qualifications:
• 5 years of experience in ServiceNow as a field service management implementation.
• Bachelor's degree in Information Technology or related field, and/or relevant years of experience.
• Certifications – ServiceNow CSA, Service Now CAD, ServiceNow FSM Implementation.
• Experience with Field Service Management processes, including Dispatch Management , Advanced Work Assignment, and Knowledge.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into practical ServiceNow solutions.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.