Complex ServiceNow Module Architect

Develop Complex ServiceNow Modules

We seek an experienced Senior ServiceNow Developer with a strong background in architecture, development, and enhancement of complex ServiceNow modules.

The ideal candidate will lead the design, development, and maintenance of ServiceNow applications and integrations, focusing on CMDB and ITOM, while ensuring data integrity and driving automation and visibility. Responsibilities:

• Module Design and Development
• Architect and develop ServiceNow applications and integrations with a focus on CMDB and ITOM.
• Implement automation workflows using ServiceNow Orchestration.
• CMDB and ITOM Implementation
• Lead ServiceNow Discovery and Service Mapping implementations to ensure accurate CI data population.
• Configure and optimize CMDB data model, reconciliation rules, and identification rules.
• Integration and Troubleshooting
• Integrate third-party monitoring and management tools into ServiceNow ITOM.
• Troubleshoot and resolve issues related to CMDB accuracy and ITOM workflows.
• Leadership and Collaboration
• Provide technical mentorship to junior developers and collaborate with cross-functional teams.
• Prepare documentation, technical specifications, and knowledge base articles.

Requirements:

• 10+ years of overall IT experience, with at least 6+ years of hands-on experience in ServiceNow.
• Proven expertise in CMDB design, data model, reconciliation, and data integrity.
• Strong experience with ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration.
• Deep understanding of CI relationships, MID server configurations, and troubleshooting.
• Solid background in JavaScript, REST/SOAP APIs, and ServiceNow scripting (Business Rules, Script Includes, etc.).
• Experience integrating ServiceNow with monitoring tools like SolarWinds, SCOM, Nagios, Zabbix, etc.
• Familiarity with Agile/Scrum methodologies.
• Certified in ServiceNow Certified Implementation Specialist – CMDB / ITOM (preferred).
• Strong communication and leadership skills.