System Administrator - ServiceNow

Job Summary

• This is a highly technical role that involves formulating and defining specifications for the ServiceNow platform in terms of business needs.

Responsibilities

• ServiceNow Platform Management
• Formulate and define specifications and modifications for the ServiceNow platform in terms of business needs and apply that to Enterprise organizational objectives.
• Provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting and maintaining the ServiceNow platform.
• Coding Standards and Review
• Provide coding standards and review of content provided by extended development team to ensure compliance with those standards.
• Team Leadership
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution.
• Performance Evaluation and Debugging
• Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution.
• Subject Matter Expertise
• Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for SecDevOps.
• Transform business needs from the customer to tangible items within ServiceNow, from using modules available to the platform or creating new modules and direct and help complete detailed documentation for workflows and services implemented within ServiceNow.