ServiceNow Platform Security Lead

Transforming Healthcare Security with Heart About Us

CVS Health is dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Job Description

This lead role in the management of our ServiceNow platform security will drive the roadmap, governance, communication, design, execution, and maintenance of our ServiceNow security initiatives. The individual in this role will liaise with technology teams, process owners, and counterparts to inform and partner on our enterprise strategy and manage application sustainment, enhancement, and/or new development. Key Responsibilities:

• Leverage technical governance, delivery, communication, maintenance, and prioritization of enhancements for ServiceNow security, risk, compliance, and platform encryption.
• Partner with technology, process, and business stakeholders to define, analyze, and document requirements for ServiceNow platform security.
• Design and configure ServiceNow security for various modules like ITSM, HRSD, Procurement, ITAM, CMDB.
• Create and enforce security standards throughout the platform and protect resources in the platform with tools like ACLs.
• Ensure the instance is secure and hardened as needed (domain separation, Edge Encryption, etc.).
• Audit security logs of the platform and monitor advanced/elevated access in the platform.
• Provide recommendations for security optimization and improvement based on findings.
• Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
• Perform application maintenance, including performance monitoring and error identification and remediation.
• Initiate health scans and track the remediation of findings.
• Provide ServiceNow configuration assistance to developers.
• Secure and encrypt ServiceNow integrations with external systems via REST API, SOAP API, and other integration methods.
• Collaborate with cross-functional teams to provide security design in all phases of the project and ongoing operations.
• Conduct security analysis to identify trends, patterns, and areas for improvement.
• Stay updated with the latest ServiceNow features and enhancements related to encryption, ACLs, roles, and other security features. Requirements
• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 7+ years of managing ServiceNow platform security projects and configuring the ServiceNow platform.
• 5+ years of Senior engineer/security owner type roles involving governance, management, and driving alignment on ServiceNow security.
• Strong knowledge of platform security concepts, methodologies, and best practices.
• Familiarity with platform encryption, ACLs, roles, and other security features.
• Strong problem-solving and analytical skills with the ability to translate complex business requirements into meaningful security design.
• Customer-obsessed with experience influencing and consulting while solving business processes and/or technical problems to meet customers where they are.
• Program/Project Management or Scrum Master experience with strong skillset in communications, tracking, reporting, risk management, and negotiation skills.
• Experience with securely integrating ServiceNow with external systems using REST API, SOAP API, and other methods.
• Strong problem management skills and ITIL awareness, ability to deliver complex business requirements technically.
• Infrastructure configuration experience across on-premises datacenters, cloud, network, and IT security tools.
• Understanding of ServiceNow CSDM Model.
• Experience working in a SAFe Agile team.
• Experience leading, engaging, and coaching new developers.
• Proven ability to work in a fast-paced and dynamic delivery environment with versatility to manage multiple projects, priorities, and urgent issues successfully and simultaneously. Nice to Haves
• Experience with other ServiceNow modules such as ITSM, HRSD, ITAM (HAM, SAM), ITOM & CMDB.
• Familiarity with ServiceNow virtual agent/live agent sensitive data handler.
• Experience with Platform encryption and data anonymization. About CVS Health

We offer a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. We provide a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. As for time off, Company employees enjoy Paid Time Off (