ServiceNow Solution Architect Role

ServiceNow Solution Architect

We are looking for a skilled ServiceNow solution architect with 5+ years of experience in designing, developing, and implementing ServiceNow solutions. Key Responsibilities:

• Solution Design & Development:
• Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and automation.
• Customize ServiceNow modules such as ITSM, ITOM, ITAM or other enterprise modules.
• Process Optimization:
• Develop orchestration workflows and automation solutions to optimize business processes.
• Implement RPA (Robotic Process Automation) and AI-driven workflows within ServiceNow.
• Security & Compliance:
• Ensure ServiceNow security best practices, including role-based access control (RBAC) and compliance.
• Manage ServiceNow upgrades, patching, and instance cloning while minimizing downtime.
• Leadership & Collaboration:
• Act as an SME and escalation point for L3+ ServiceNow issues.
• Work with cross-functional teams, including IT, Security, and Business Analysts, to align ServiceNow capabilities with business needs.

Requirements:

• 5+ years of hands-on experience in ServiceNow development and administration.
• Expertise in JavaScript, Glide API, REST/SOAP API, and ServiceNow Scripting.
• Deep knowledge of ITSM, ITOM, ITAM, CMDB, SecOps, and automation workflows.