ServiceNow Professional

ServiceNow Expert

Key Responsibilities:

• Manage the ServiceNow platform, including user roles, workflows, data policies, and access controls.
• Configure ITSM modules such as Incident, Problem, Change, Knowledge, and Request Management.
• Implement HRSD features, including case management and employee self-service portals.
• Maintain system performance, resolve technical issues proactively, and perform routine maintenance, upgrades, and performance tuning of the platform.
• Develop custom applications, workflows, business rules, client scripts, and UI policies to meet business needs.

Required Qualifications:

• Minimum 3 years of hands-on experience with ServiceNow administration.
• Proven experience with ITSM module configuration and management.
• Strong understanding of ServiceNow platform architecture and best practices.
• Practical knowledge of HRSD and employee experience functionalities.