ServiceNow ITAM Solution Developer

ServiceNow IT Asset Management Expert

Remote, Long Term

About the Role:

We are seeking a seasoned ServiceNow Architect with expertise in HRSD, CSM, and ITSM to lead the design, implementation, and optimization of asset management solutions within the ServiceNow platform.

Main Responsibilities:

• Lead the development of ServiceNow HRSD, CSM, and ITSM solutions, aligning with business requirements.
• Develop and implement best practices for IT Asset Management (ITAM) and Hardware Lifecycle Management.
• Collaborate with stakeholders to define asset governance, policies, and reporting frameworks.
• Evaluate data migration, normalization, and reconciliation processes.
• Troubleshoot and resolve performance issues, integrations, and process gaps.
• Work closely with cross-functional teams to enhance the ServiceNow platform and align with enterprise IT goals.
• Provide guidance to junior developers and administrators on HAM best practices.

Requirements & Qualifications:

• 8+ years of experience with ServiceNow, 3+ years in HRSD, CSM, and ITSM.
• Deep understanding of IT Asset Management (ITAM) and ServiceNow CMDB.
• Experience integrating ServiceNow HAM with discovery tools, SCCM, JAMF, and vendor APIs.
• Hands-on experience with ServiceNow scripting (JavaScript, Glide APIs, REST/SOAP Integrations).
• Familiarity with SAM (Software Asset Management), Procurement, and ITSM modules.
• Strong understanding of compliance, audit, and financial tracking within ITAM.
• Excellent problem-solving, communication, and stakeholder management skills.

PREFERRED QUALIFICATIONS:

• Experience with SAM PRO and ITOM modules.
• ServiceNow Certified System Administrator (CSA) or Application Developer (CAD)
• Familiarity with ServiceNow Flow Designer, MID Server, and data normalization tools.