Senior ServiceNow Solutions Developer

Job Summary

We are seeking a highly skilled ServiceNow Developer to join our team. As a key member of our technical staff, you will be responsible for designing, developing, and optimizing ServiceNow solutions.

Main Responsibilities

• Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and automation.
• Create customized ServiceNow modules such as ITSM, ITOM, ITAM, or other enterprise modules.
• Develop and optimize ServiceNow integrations with third-party systems (REST, SOAP, APIs, Webhooks).
• Implement and enhance ServiceNow CMDB, ensuring data accuracy, reconciliation, and automation.
• Develop custom scripts (JavaScript, Glide API, Business Rules, Script Includes, Flow Designer, UI Policies, ACLs, and UI Actions).
• Configure and manage ServiceNow catalog, self-service portals, notifications, reports, and dashboards.
• Troubleshoot and resolve L3+ ServiceNow incidents, performance issues, and platform defects.

Automation & Workflow Optimization

• Develop orchestration workflows and automation solutions to optimize business processes.
• Implement RPA (Robotic Process Automation) and AI-driven workflows within ServiceNow.
• Optimize ITSM workflows and implement best practices to improve service efficiency.
• Define governance models and platform optimization strategies for enterprise-wide ServiceNow adoption.

Security, Compliance & Best Practices

• Ensure ServiceNow security best practices, including role-based access control (RBAC) and compliance.
• Manage ServiceNow upgrades, patching, and instance cloning while minimizing downtime.
• Collaborate with security teams to implement SecOps and governance policies within ServiceNow.

Technical Leadership & Support

• Act as an SME and escalation point for L3+ ServiceNow issues.
• Work with cross-functional teams, including IT, Security, and Business Analysts, to align ServiceNow capabilities with business needs.
• Conduct technical workshops, training, and documentation for junior developers and IT teams.

Requirements

• 5+ years of hands-on experience in ServiceNow development and administration.
• Expertise in JavaScript, Glide API, REST/SOAP API, and ServiceNow Scripting.
• Deep knowledge of ITSM, ITOM, ITAM, CMDB, SecOps, and automation workflows.
• Experience with ServiceNow integrations (LDAP, SSO, SCCM, Intune, Azure AD, AWS, etc.).
• Strong understanding of ServiceNow Orchestration, Flow Designer, and Workflow Automation.
• Hands-on experience with ServiceNow Performance Analytics, Reporting, and Dashboarding.
• Strong problem-solving skills with L3+ troubleshooting and debugging experience.
• Experience with ServiceNow upgrades, cloning, and instance management.