ServiceNow Administrator

Job Title: ServiceNow Administrator

We are seeking a skilled ServiceNow administrator to join our team. As a proactive and experienced professional, you will play a key role in ensuring our ServiceNow environment runs smoothly.

• Administer and maintain the ServiceNow platform, including user roles, workflows, data policies, and access controls.
• Configure and support ITSM modules such as Incident, Problem, Change, Knowledge, and Request Management.
• Implement and manage HRSD features, including case management and employee self-service portals.

Key Responsibilities:

• Develop and support custom applications, workflows, business rules, client scripts, and UI policies.
• Collaborate with cross-functional teams to gather requirements and design scalable solutions.
• Manage Service Catalog items, workflows, and automation capabilities.

Required Qualifications:

• Minimum 3 years of hands-on experience with ServiceNow administration.
• Proven experience with ITSM module configuration and management.
• Practical knowledge of HRSD and employee experience functionalities.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• Additional certifications in ITSM, HRSD, or related modules.
• Experience working in Agile and/or ITIL-based environments.