ServiceNow Administrator

• *Job Title:** ServiceNow Administrator

Description:

We are seeking a highly skilled and experienced ServiceNow administrator to join our team. The ideal candidate will have a strong background in administering and enhancing the ServiceNow platform, with particular expertise in IT Service Management (ITSM) and Human Resources Service Delivery (HRSD) modules.

Key Responsibilities:

• Administer and maintain the ServiceNow platform, including user roles, workflows, data policies, and access controls.
• Configure and support ITSM modules such as Incident, Problem, Change, Knowledge, and Request Management.
• Implement and manage HRSD features, including case management and employee self-service portals.
• Perform routine maintenance, upgrades, and performance tuning of the platform.
• Develop and support custom applications, workflows, business rules, client scripts, and UI policies.
• Collaborate with cross-functional teams to gather requirements and design scalable solutions.
• Manage Service Catalog items, workflows, and automation capabilities.
• Ensure compliance with governance standards and security protocols.
• Monitor system performance and resolve technical issues proactively.
• Create and maintain system documentation, training guides, and support resources for end users.

Requirements:

• Minimum 3 years of hands-on experience with ServiceNow administration.
• Proven experience with ITSM module configuration and management.
• Practical knowledge of HRSD and employee experience functionalities.
• Strong understanding of ServiceNow platform architecture and best practices.
• Skilled in Workflows, Business Rules, UI Policies, and Client Scripts.
• Familiar with Service Catalog, Reporting, and Performance Analytics.
• Excellent problem-solving, analytical, and communication skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• Additional certifications in ITSM, HRSD, or related modules.
• Experience working in Agile and/or ITIL-based environments.