ServiceNow Administrator

About the Role

We are seeking an experienced ServiceNow Administrator to join our team. This is a key role in ensuring our ServiceNow environment runs smoothly.

The ideal candidate will have a strong background in administering and enhancing the ServiceNow platform, with particular expertise in IT Service Management (ITSM) and Human Resources Service Delivery (HRSD) modules.

• Administer and maintain the ServiceNow platform, including user roles, workflows, data policies, and access controls.
• Configure and support ITSM modules such as Incident, Problem, Change, Knowledge, and Request Management.
• Implement and manage HRSD features, including case management and employee self-service portals.
• Perform routine maintenance, upgrades, and performance tuning of the platform.
• Develop and support custom applications, workflows, business rules, client scripts, and UI policies.
• Collaborate with cross-functional teams to gather requirements and design scalable solutions.
• Manage Service Catalog items, workflows, and automation capabilities.
• Ensure compliance with governance standards and security protocols.
• Monitor system performance and resolve technical issues proactively.
• Create and maintain system documentation, training guides, and support resources for end users.

Key Responsibilities: