System Administrator for ServiceNow Platform

System Administrator - ServiceNow Platform Expert

RapidBrains is seeking a skilled and proactive System Administrator to manage the ServiceNow platform. The ideal candidate will possess a strong background in administering and enhancing the platform, with expertise in IT Service Management (ITSM) and Human Resources Service Delivery (HRSD) modules. Key Responsibilities

• Platform Administration: Administer and maintain the ServiceNow platform, including user roles, workflows, data policies, and access controls.
• ITSM Configuration: Configure and support ITSM modules such as Incident, Problem, Change, Knowledge, and Request Management.
• HRSD Implementation: Implement and manage HRSD features, including case management and employee self-service portals.
• Maintenance and Performance: Perform routine maintenance, upgrades, and performance tuning of the platform.
• Custom Application Development: Develop and support custom applications, workflows, business rules, client scripts, and UI policies.
• Collaboration and Requirements Gathering: Collaborate with cross-functional teams to gather requirements and design scalable solutions.
• Service Catalog Management: Manage Service Catalog items, workflows, and automation capabilities.
• Compliance and Security: Ensure compliance with governance standards and security protocols.
• Technical Issue Resolution: Monitor system performance and resolve technical issues proactively.
• Documentation and Support: Create and maintain system documentation, training guides, and support resources for end users. Required Qualifications
• ServiceNow Experience: Minimum 3 years of hands-on experience with ServiceNow administration.
• ITSM Module Configuration: Proven experience with ITSM module configuration and management.
• HRSD Knowledge: Practical knowledge of HRSD and employee experience functionalities.
• ServiceNow Architecture: Strong understanding of ServiceNow platform architecture and best practices.
• Skills and Certifications: Skilled in Workflows, Business Rules, UI Policies, and Client Scripts. Familiar with Service Catalog, Reporting, and Performance Analytics. Preferred Qualifications
• Certified System Administrator: ServiceNow Certified System Administrator (CSA).
• Additional Certifications: Additional certifications in ITSM, HRSD, or related modules.
• Awareness of Agile and ITIL: Experience working in Agile and/or ITIL-based environments.