Business Analyst – ServiceNow Platform Expert

This is a fully remote contract role for an experienced Business Analyst with strong background in CSM and data-driven projects to support large-scale digital transformation initiative.

Main Responsibilities:

• Liaise between internal stakeholders, product managers, and implementation partners.
• Analyze and review internal customer requirements, manage product backlogs, and ensure adherence to ServiceNow best practices.
• Support process design, platform configuration, and testing activities.
• Lead or assist in workshops, demos, and UAT sessions.
• Stay updated on ServiceNow platform developments and propose functional improvements.