Software Solutions Expert

Company Overview ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Job Description The Customer Outcomes Senior Technical Consultant plays a pivotal role in configuring the ServiceNow Platform to provide solutions that achieve customer outcomes. This expert is responsible for designing and delivering ServiceNow solutions with technical architectures designed for long-term success and following ServiceNow technical standards and leading practices.

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow solutions aligned with customer requirements.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to leverage ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Maintain skills / certifications on ServiceNow. Required Skills and Qualifications

To be successful in this role you have:

• 8+ years experience as part of a professional services organization; or equivalent education/experience.
• Ability to travel up to 50%.
• Industry domain expertise in relevant fields.
• Creative with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow. Benefits We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.