Enterprise Servicenow Change Management Architect

Greetings from IT Engagements

Role: Enterprise ServiceNow Architect

Location: Arlington VA

Brief description

The position is responsible for analyzing existing change, configuration, and release management processes; identifying gaps, and driving the implementation of an improved vision. Therefore, the candidate must have extensive experience in ServiceNow.

Duties

• Collaborate with various stakeholders to understand existing configuration, change, and release management processes.
• The individual will Identify gaps, inefficiencies, and improvement opportunities.
• Assess the current use of ServiceNow and identify opportunities to expand its use to improve workflows.
• Develop strategy and roadmap for executing improvements and recommended solutions.
• Work closely with the Office of Technology department groups and Authority business units to ensure the roadmap aligns with IT and corporate strategies.
• The individual shall establish and maintain governance over the entire change process, ensuring alignment with ITIL best practices.
• Assist in developing and implementing updated change management policies, standards, and procedures that enforce risk management and minimize disruption.
• Collaborate with technical teams to ensure configuration management practices are integrated into the change process.
• The individual shall introduce improved controls for tracking changes, ensuring proper documentation, testing, and approvals are enforced.

Qualification and Experience

• 7 years of progressively responsible experience in leading change, configuration, and release management process within an IT environment.
• Strong knowledge of ITIL best practices (certification preferred).
• Experience in analyzing and improving ServiceNow implementations.
• Experience with change management policy.
• Demonstrated experience to drive modernization and transformation.
• Strong analytical skills to assess current processes, identify gaps, and propose solutions.

Thank you

vinaya@itengagements.com

Job Type: Contract

Pay: $65.00 - $70.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Experience:

• Change management: 5 years (Preferred)
• ITIL: 3 years (Preferred)

License/Certification:

• ITIL Certification (Preferred)

Work Location: Hybrid remote in Arlington, VA 22201