ServiceNow - Technical Consultant (SAM)

About Company

Our client is a trusted global innovator of IT and business services. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Job Title: ServiceNow - Technical Consultant (SAM)

Location: PAN INDIA

Experience: 5+ yrs

Job Type : Contract to hire

Notice Period:- Immediate joiner

Mandatory Skills

· Hands-on experience with ServiceNow - Technical Consultant (SAM)

• Job Description: Senior Technical Consultant– Software Asset Management (SAM)

Key Responsibilities:

• Design, develop, and implement custom solutions in ServiceNow to streamline and automate Software Asset Management (SAM) processes, focusing on SaaS license management.

• Customize ServiceNow’s SAM module for better tracking and management of SaaS licenses, ensuring integration points with third party SaaS systems are functional and optimized.

• Create ServiceNow workflows, business rules, UI actions, UI policies, and data transformations to handle specific SaaS license use cases (e.g., provisioning, deactivation, renewal, license usage tracking).

• Lead the implementation of integrating OOTB and custom SaaS license management solutions (like Adobe Creative Cloud, JetBrain and DockerHub) with ServiceNow SAM.

• Implement APIs or connectors to synchronize license data from third party system into ServiceNow for visibility, reporting, and compliance purposes.

• Lead the implementation of OOTB and custom SaaS license management processes using ServiceNow SAM module.

• Provide ongoing support, troubleshooting, and enhancements for the ServiceNow SAM module.

• Develop and configure ServiceNow reports and dashboards to provide insight into the status of SaaS system’s license usage, compliance, and renewal schedules.

Qualifications:

• Technical Skills:

• Strong experience with ServiceNow development, including JavaScript, ServiceNow scripting (Business Rules, Client Scripts, Script Includes), Flow Designer, Service Catalog, and integrations.

• Understanding of Physical Data Model Architecture of ServiceNow SAM, CMDB/CSDM.

• Understanding of software licensing models (e.g., per-user, per-device, subscription-based).

• Familiarity with compliance requirements and vendor audits (e.g., Microsoft, Oracle, Adobe).

• Leverage ServiceNow features (e.g., normalization, Content Library, automation) to enhance SAM processes and reduce manual effort.

• In-depth knowledge of ServiceNow Software Asset Management (SAM) processes and module configuration, especially for SaaS license management.

• Expertise in integrating ServiceNow with third-party applications and APIs, including Adobe Creative Cloud and JetBrains, for automated data synchronization.

• Familiarity with SaaS license management best practices, including understanding of entitlement models, usage metrics, and license compliance.

• Experience working with ServiceNow Performance Analytics, reporting, and dashboards to track software asset usage and compliance.

• Experience:

• 6+ years of experience as a ServiceNow developer, with at least 2+ years specifically focused on Software Asset Management (SAM) and SaaS license management.

• Familiarity with compliance requirements and vendor audits (e.g., Microsoft, Oracle, Adobe).

• Proven success in leading ServiceNow implementation projects, from requirements gathering to post-implementation support.

• Certifications:

• ServiceNow Certified System Administrator (CSA) required.

• ServiceNow Certified Application Developer (CAD) required.

• ServiceNow Certified Implementation Specialist in Software Asset Management (SAM) is highly preferred.

Responsibilities

• Writing clean, high-quality, high-performance, maintainable
• code Develop and support software including applications, database integration, interfaces, and new functionality enhancements Coordinate cross-functionally to insure project meets business objectives and compliance standards Support test and deployment of new products and
• features Participate in code reviews.

Qualifications

• Bachelor's degree in Computer Science (or related field)